Service

Consultation Service

Please contact us to get test solution and quote, our team will fast response to help you.

For End User

If you are an end user and the product needs reliability testing, please tell us your testing requirements, we will provide you with suitable test cham

For Trading Dealer

If you are trading dealer, please forward to us your client's request and our team will provide a suitable solution to you within 1-12 hours.

For Working on a Tender

If you are working on a tender, we are very experienced in tender projects and will provide a range of files to help you win the tender.

After Sales Service

36 months Warranty, Lifelong Follow-up Services

Both our after-sales team and local service center are available to serve for you quickly and efficiently.

Have A Question? Contact Us Now !

How to Service

Our 24h opening of assistance requests can be very timely to understand your questions.

Operation Problems

If the users face operation problems, our after-sales team will timely guide the operation with online assistance and send video and files.

Test Chamber Fails

If the test chamber fails, we have two solutions. First, we will arrange local service center to solve the problem on site. Second, our after-sales team will check the problem and troubleshoot. If there are damaged parts, arrange for express delivery immediately. Then instruct the customer to install the new parts. Very efficient.

Needs On-site Service

If the customer needs on-site service, we will send engineers to go to the customer's site to solve the fault and provide training.

A Major Failure Of The Test Chamber

If there is a major failure of the test chamber and the customer cannot use the test chamber after receiving it, we will produce a new test chamber (same as the old one) to our customers with no charge.

Equipment Maintenance

Effective maintenance of equipment can greatly improve the service life of equipment, reduce equipment failure rate, and reduce energy consumption.

Different equipment maintenance procedures and methods are different. Please obtain the system maintenance manual from LIB Industry according to your equipment model.