Warranty & After Sales Service

3 Years Warranty, Lifelong Follow-up Services. We have a professional after-sales team, if you have any questions during operation, we will supply solutions to you with 24 hours. 

Warranty Condition

  • Our company will repair the product, if the product, the material of the parts, the design and manufacturing of the products raised hardware problems caused by product itself rather than human error.

  • Our company repairs the products, but will collect the basic costs of the spare parts after the warranty period, but service is free always. 

How to Service? 

  • At first, our test chambers are produced based on 20 years product lifetime
    Normally once test chambers have problems, we judge the problems, and send spare parts to our customers, and teach them how to change new parts on by email or video. Within 3 years, all spare parts and shipping cost (by DHL, TNT, and FedEx) paid by our company LIB. 

  • If customers need our engineers on site service, the customer company only need pay the ticket accommodation to our engineers, service is for free. 

  • If Products still can't use after our engineers repair, we will produce a new test chamber (same as the old one) to our customers with no charge.

  • You can contact our local service center in overseas market to get service and product.